Your file
Everything we do for you, written down, with the date on it.
From the day you sign the service agreement you get a login. It is not a status bar. It is the actual record: what we hold, what is missing, what we sent and what came back, what each of our notes said, and what every rupee bought.
Nothing in it can be quietly changed afterwards. Notes are append-only, so a correction appears as a new line rather than as a different version of an old one.
What is in it
Six things, all of them checkable
Where you are
The stage you are at, what happens next, and the date it should happen by.
Documents
Every one we hold, every one still missing, and for anything rejected, the reason.
Applications
Which institutions, which courses, what was sent, what came back and when.
Notes
Every note a counsellor wrote on your case, with their name and the time. Append-only.
Money
Every payment, what it was for, and the receipt.
The agreement
Your signed service agreement, with the fee, the conditions, the scholarship terms and the refund policy. Downloadable.
For parents
The same file, in Nepali, shorter
The people paying for this are almost never spoken to directly, and they are the ones carrying the risk. Every file has a parents’ view: what stage, what has been paid, what is next, and one number to ring. No jargon and no English.
Why this exists
Almost every complaint in this sector is an argument about what was said.
Whether a fee was refundable. Whether an offer was real. What was promised about work, or about the institution, or about the money. The student has a memory and the office has a memory, and the student loses.
A file removes the argument. It costs an honest office nothing, because an honest office’s record is the strongest thing it has to show you.